Privacy Policy

Thank you for using Kalam Connect ("the App"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your information.

1. Information We Collect

• Personal Information: Information you provide directly, such as name and email address when you contact us or create an account (if applicable).
• Usage Data: Information about how you use the App, such as features used, session lengths, and crash reports.
• Device & Diagnostics Data: Device model, OS version, unique device identifiers, and performance logs.
• Cookies and Similar Technologies: If the App's website is used, we may use cookies or similar technologies to remember preferences and improve your experience.

2. How We Use Information

• Provide & improve the App: To deliver features, fix bugs, and enhance performance.
• Personalization: To tailor content or settings where applicable.
• Communications: To respond to inquiries, send updates, and provide customer support.
• Security & Fraud Prevention: To protect the App, users, and data from abuse or attacks.

3. Sharing & Disclosure

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., analytics, cloud hosting, crash reporting). These providers are contractually restricted from using your data for other purposes.
• Legal Requirements: We may disclose information to comply with laws, legal processes, or enforceable governmental requests, or to protect rights, property, or safety.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

4. Third-Party Services

The App may use third-party services (e.g., analytics, crash reporting). These services have their own privacy practices; we recommend reviewing their privacy policies. We do not control their practices.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only for as long as necessary to provide the App and fulfill the purposes described in this policy, or as required by law.

7. Children's Privacy

The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take steps to delete it.

8. International Transfers

Information may be processed or stored in countries other than your country of residence. By using the App, you consent to the transfer of your information to countries that may have different data protection rules.

9. Your Rights & Choices

• Access & Correction: You may request access to or correction of personal information we hold about you.
• Deletion: You may request deletion of your personal information, subject to legal exceptions.
• Opt-out: To the extent permitted by law, you may opt out of certain data collection (for example, disabling analytics if exposed in settings).

To exercise these rights, contact us using the contact details below.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will post the revised policy with an updated effective date. Significant changes will be highlighted where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, contact:

Kalam Connect Support

Email: nasir.khan@nashtechconsulting.co.uk

12. GDPR (European Data Protection)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation ("GDPR") may apply. For EEA residents, the following additional information applies:

• Data Controller: Kalam Connect is the data controller for the personal data we collect via the App unless otherwise stated. Contact us at nasir.khan@nashtechconsulting.co.uk for controller details.
• Lawful Bases: We process personal data on lawful grounds including consent, performance of a contract, legal obligations, and our legitimate interests (such as improving the App and preventing fraud).
• Your Rights: Subject to local law, you may have the right to access, correct, port, restrict or object to processing, and request deletion of your personal data. You also have the right to withdraw consent where processing is based on consent.
• Lodging a Complaint: You have the right to lodge a complaint with a supervisory authority in your country if you believe our processing violates applicable law.

13. CCPA (California Consumer Privacy Act)

If you are a California resident, the California Consumer Privacy Act ("CCPA") may provide you with additional rights. The following summarizes those rights and how to exercise them:

• Categories of Personal Information Collected: We may collect identifiers (e.g., device IDs), contact information, usage data, and commercial information (e.g., app usage metrics). For details, see section 1.
• Your CCPA Rights: California residents have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purpose for collection, and the categories of third parties with whom we share it. You may also request deletion of your personal information, subject to exceptions.
• Do Not Sell My Personal Information: We do not sell personal information as defined by the CCPA. If our practices change, we will provide a clear opt-out mechanism.
• To Exercise Rights: To submit requests under the CCPA, contact us at nasir.khan@nashtechconsulting.co.uk. We may need to verify your identity before fulfilling requests.

14. International Transfers (EEA/UK)

If you are located in the EEA or the UK, personal data may be transferred to and processed in countries outside the EEA/UK. We will take appropriate measures (such as standard contractual clauses) to ensure an adequate level of protection for such transfers when required by law.